Alternative Consumer Dispute Resolution

In the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution Entity.

In Portugal, one of the competent entities is:

CNIACC – National Centre for Consumer Conflict Information and Arbitration

CNIACC

You can also consult the full list of ADR entities through the Consumer Portal:

Consumer Portal

For online dispute resolution, consumers can also use the European ODR platform:

European ODR Platform